First Community Bank
  • 19-Jul-2022 to 30-Sep-2022 (EST)
  • Special Assets (Corporate Center - Bluefield VA)
  • USA
  • 14.52 Grade 3
  • Full Time

Medical, vision, and dental insurance, life insurance, 401(k), etc.


At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable events. Through a comprehensive wellness program, employees, and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools. With over 40 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!

Duties:

The Collector will manage, monitor, and collect repayment of all past due accounts greater than 15 days past due, identify the reason(s) why such account is not paid timely, and refer all past due accounts which cannot be resolved through timely repayment to Special Assets Support staff for possible resolution or eventual liquidation. Call each telephone number on file to reach customers regarding the status of their account. Work with the branches to gather any additional information regarding customer contact information. Conduct all activities within the guidelines of Company policy and federal and state regulations regarding debt collection. Accurately record all attempts to reach the customer as well as any resolution or agreement to pay from the customer. Participate in weekly Special Assets conference calls. Send the appropriate letter(s) to the customer via U.S. mail when contact by phone is unsuccessful.

Qualifications:

  • High school diploma or equivalent
  • Two years of customer-facing experience
  • Problem resolution experience
  • Excellent written and verbal communication skills
  • Excellent telephone skills
  • Ability to effectively utilize computer technology with proficiency in all software applications utilized by First Community Bank
  • Ability to sit in front of a computer for extended periods of time
First Community Bank
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